Refund Policy

Last updated: [EFFECTIVE_DATE]

This Refund Policy explains when refunds are available for the PT-TAKEOFF service operated by [LEGAL_NAME]. It forms part of our Terms of Service. Payments are processed by Paddle, our Merchant of Record; approved refunds are issued through Paddle to your original payment method.

Try before you subscribe

Every new account includes one free trial takeoff, with no card required. We encourage you to use it to confirm the Service meets your needs before purchasing a plan.

14-day money-back guarantee on subscriptions

If you are not satisfied with a new paid subscription, you may request a full refund of your first subscription payment within 14 days of that payment, provided you have used no more than one paid takeoff in that period. Contact us at support@pttakeoff.com from your account email and we will arrange the refund through Paddle.

Renewals

Subscription renewal payments are generally non-refundable. You can cancel at any time to stop future renewals; your plan then remains active until the end of the current billing period, and no further charges are made. We recommend cancelling before your renewal date if you do not intend to continue.

Top-up takeoffs

Additional takeoffs purchased as top-ups are non-refundable once any top-up takeoff from that purchase has been used, because the Service has been delivered. Unused top-up purchases may be refunded within 14 days on request.

Service faults

If a takeoff fails to generate due to a fault on our side (for example, the job errored and produced no workbook), we will restore the takeoff credit or, at your option, refund it. Output that is generated but that you disagree with on engineering grounds is not by itself a fault, because you are responsible for verifying quantities; contact us and we will investigate genuine defects.

How to request a refund

  1. Email support@pttakeoff.com from the email address on your account.
  2. Include your name, the approximate date of the charge, and the reason for the request.
  3. We aim to respond within 3 business days. Approved refunds are processed by Paddle to your original payment method, typically within 5–10 business days depending on your provider.

Statutory rights

Nothing in this policy limits any non-waivable refund or cancellation rights you may have under the consumer-protection laws that apply to you.

Contact

support@pttakeoff.com · [LEGAL_NAME] · [BUSINESS_ADDRESS]